Service Design & Delivery
Create and improve end-to-end service experiences by mapping customer journeys and optimizing touchpoints. Lead projects across teams to ensure services meet user needs and business goals, while staying efficient and scalable.
Design Research
Conduct research to uncover user behaviors, pain points, and needs, providing actionable insights that inform product and service strategies.
Experience & Product Design
Design and optimize digital and physical product experiences, aligning user needs with business objectives to deliver seamless, functional solutions.
Works
Service Design, Design Strategy, Human-Centered Design, UX Research, Prototyping
Coming soon: Bridging the Gaps in AI Design (Microsoft)
Systems Thinking, Platform Design, Service Design, Design Research
Now and Next: Redefining the Retirement Transition
Design Research, Service Design, Experience Design
Coming Soon: Designing Transparent Citizen Feedback Systems in Philippine Local Government Units
Design Research, Experience Design, UX Design, Service Prototyping
Alpha Fit: Creating a more personalized & holistic fitness experience
Design Research, Service Design, Experience Design, UX Design
Affordable Cooking Solutions: Convenient, Healthy Meals at Home
Design Research, Communications Strategy, Design Strategy, Branding
Inspiring young girls to pursue their STEM dreams
Design Research, Service Design